At Hustler's Coffee, we are dedicated to providing you with the finest coffee experience, and we want you to be completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. Please review our return policy carefully before making a return request.
Eligibility for Returns:
We will accept returns only under the following circumstances:
Ruptured Coffee Bag and Spillage: We will accept returns if your coffee bag has ruptured during transit, resulting in spillage inside the package. In such cases, we require an unboxing video as proof of the damage.
Return Process:
Contact Us: If you receive a coffee bag with a ruptured seal and spilled coffee, please contact our customer support team immediately via email at support@hustlers.coffee or through our website's contact form.
Provide Unboxing Video: Along with your email or contact form submission, please attach the unboxing video clearly showing the damaged coffee bag and spilled coffee. This video is crucial for us to process your return request.
Confirmation: Our team will review your request and the provided unboxing video. If your claim is approved, we will confirm your return and provide further instructions.
Return Policy Details:
We do not offer refunds for damaged coffee bags. Instead, we will promptly reship the exact same coffee product to you at no additional cost.
All return claims must be made within 24 Hours of the date of delivery. Claims submitted after this period will not be accepted.
Please ensure that your contact information is accurate when submitting your return request to facilitate the reshipment process.
Refund Policy
At Hustler's Coffee, we are dedicated to providing you with the finest coffee experience, and we want you to be completely satisfied with your purchase, however, since sourcing the beans of highest quality and then roasting & grinding them to your specifications has a considerable investment of time and effort, We do not offer refunds for damaged coffee bags. Instead, we will promptly reship the exact same coffee product to you at no additional cost.
Contact Us:
If you have any questions or need assistance with your return, please feel free to reach out to our customer support team at support@hustlers.coffee We are here to assist you and ensure you continue to enjoy the Hustlers Coffee experience.
Thank you for choosing Hustler's Coffee, where quality and customer satisfaction are our top priorities.